Set up Twilio | Send Text Message Notifications

In your Twilio account

1. Sign up at www.twilio.com and verify your email address and phone number.
2. In the Twilio Console, get a phone number to send from.
3. Copy your Account SID from the Account Info section, and create an API Key in the region you’ll use. Keep the key’s SID and secret.

Note: a Twilio trial account can only send to your own verified number. Upgrade your Twilio account to text customers.

Connect Twilio in Garage Invoice

1. Click Settings at the bottom of the sidebar, under Administration. In the panel on the left, open Comms and click SMS. Click the SMS Providers tab. SMS Connections lists every provider and whether it’s connected.
   
2. Next to Twilio, click Connect, then click Continue.
   
3. Enter the details from your Twilio account:
   • Account SID: from the Account Info section of your Twilio Console.
   • API Key SID (begins with SK) and API Key Secret: the regional API key created in your Twilio Console.
   • Account Auth Token: optional, but needed for two-way messaging.
   • Twilio Region: United States (US1), Ireland (IE1) or Australia (AU1). It must match your API key’s region.
   • Sending Phone Number in international format, for example +447700900000, and an optional Sender Name (up to 11 characters).

   

4. Leave Outbound only selected, or choose Enable two-way messaging if customers should be able to reply.
5. Click Continue to Verification. Garage Invoice checks the connection before turning it on.

Tip: once connected, choose which messages are sent in SMS Settings.

Feature Email and SMS notifications: see what it does and how it fits your workshop.