These Terms and Conditions explain our obligations as a service provider and Your obligations as a business customer. Please read them carefully, including the provisions on automatic renewal, usage charges, connected services, data processing and limitation of liability.
The Service is supplied by Garage Invoice Ltd ("Garage Invoice", "we", "us" or "our"), a company registered in England and Wales under company number 15405281, whose registered office is at 28/29 The Broadway No:1 Ealing Broadway, London, England, W5 2NP. You can contact us at info@garageinvoice.co.uk.
This Agreement is between Garage Invoice Ltd and the Subscriber. It takes effect when the Subscriber accepts these Terms during registration or purchase, or otherwise expressly agrees to them. Access granted to an Invited User is subject to the Subscriber's Agreement and the use conditions in these Terms. This version applies to an existing subscription only when validly introduced under the applicable agreement or otherwise agreed with the Subscriber.
By accepting these Terms, You confirm that You are using the Service wholly or mainly for the purposes of Your trade, business, craft or profession and have authority to act on behalf of any business or other entity for which You register or purchase the Service. Invited Users do not become personally responsible for the Subscriber's Fees merely by using the Service.
The Service may evolve as features are improved, added, changed or retired. Changes to these Terms and material changes to the Service are governed by Section 12.9. Subscription price changes are governed by Section 3.2.
The Garage Invoice Privacy Policy explains how personal data is handled. Acknowledging that policy or accepting these Terms does not itself constitute consent to marketing or to processing for which separate consent or another lawful basis is required. The contractual data-processing provisions are set out in Section 4.4.
These Terms were last updated on 25 September 2026.
"Access Fee" means the monthly, annual or other recurring subscription fee payable by You for access to the relevant Service, as displayed on the Website, within Your account or otherwise agreed with Garage Invoice.
"Agreement" means these Terms and Conditions together with the applicable order or subscription details and any other terms expressly incorporated in accordance with Section 12.1.
"AI Feature" or "Garage Invoice AI" means any artificial-intelligence-assisted feature made available through the Service, including features that generate, analyse, summarise, classify, review, extract or suggest content.
"AI Input" means any prompt, instruction, text, image, document, invoice information, vehicle information, job information or other Data submitted to an AI Feature.
"AI Output" means any content, suggestion, analysis, classification, summary, extraction or other response produced through an AI Feature.
"AI Provider" means a provider of AI models, processing or routing used to deliver an AI Feature, whether accessed through Garage Invoice AI or an account connected by You. A routing provider may use additional model providers to fulfil a request.
"Confidential Information" means information exchanged between the parties in connection with this Agreement that is confidential by its nature or circumstances, but does not include information which is or becomes publicly available other than through unauthorised disclosure.
"Credits" means prepaid or promotional account credit that may be used to purchase eligible usage-based Services, lookups, AI processing, messaging or other features.
"Data" or "Customer Data" means information, documents, records, images and other data submitted, uploaded, generated, imported or stored by You or with Your authority through the Service.
"Intellectual Property Rights" means patents, trade marks, service marks, copyright, database rights, design rights, moral rights, know-how and any other intellectual or industrial property rights, whether registered or unregistered.
"Invited User" means any employee, contractor, technician, administrator or other person authorised by the Subscriber to access or use the Subscriber's Garage Invoice account.
"Message Content" means the content and associated metadata of any SMS or other electronic communication sent, received or processed through the Messaging Service.
"Messaging Service" means messaging functionality made available through the Service, including managed messaging, customer-connected SMS providers and supported device-based messaging. "Garage Invoice SMS Gateway" means the managed Garage Invoice messaging option, including supported sender-name messaging, dedicated-number messaging and related delivery, reply and notification functionality.
"Paid Service" means any Service, subscription, add-on, usage-based feature or other functionality for which a Fee is payable.
"Regulatory Information" means information or documentation required to verify an individual, business, authorised representative, address, intended use or other matter for the registration, allocation or continued use of a telephone number or messaging service. This may include names, contact information, addresses, company details, registration numbers and proof-of-identity or proof-of-address documents.
"Service" means the Garage Invoice workshop management software, Garage Website services, hosting, integrations, messaging, AI functionality, data services, applications, customer portals and any other services supplied by Garage Invoice from time to time.
"Site Administrator" means the Subscriber and any Invited User given administrator-level permissions within the Subscriber's account.
"Subscriber" means the person, company, partnership or other entity identified as the customer in the applicable registration or order. Where an individual registers with authority on behalf of an entity, that entity is the Subscriber.
"Third-Party Service" means any third-party software, platform, API, payment provider, accounting platform, calendar provider, communications provider, data provider or other external service connected to or used by Garage Invoice.
"Twilio" means Twilio Inc. or the relevant Twilio affiliate providing communications or regulatory-verification services. A replacement communications provider is a Third-Party Service and is not included in this definition merely because it replaces Twilio.
"Vehicle Data Service" means any vehicle-registration lookup, MOT information, vehicle specification, tyre information, valuation, vehicle-history or other vehicle-related data made available through the Service.
"Website" means www.garageinvoice.co.uk together with any subdomain, application, customer portal or other internet service operated by Garage Invoice.
"Website Service" means any website, hosting, domain-name, business-email or related service supplied or managed by Garage Invoice for You.
"You" or "Your" means the Subscriber and, for obligations relating to authorised access and use, the relevant Invited User. Payment, indemnity and other Subscriber obligations remain obligations of the Subscriber. "User" includes the Subscriber and an Invited User where the context permits.
"Connected Account" means a third-party account, mailbox, calendar, merchant account, device or other resource connected to Garage Invoice by an authorised User.
"Contract Year" means each successive twelve-month period starting on the date this Agreement first takes effect, and each anniversary of that date.
"Data Protection Law" means the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 and any other privacy or data-protection legislation applicable to the relevant processing, in each case as amended or replaced. The EU GDPR applies where its territorial and other requirements are met. The terms controller, processor, personal data, personal data breach and processing have their meanings under the applicable legislation.
"Fees" means Access Fees and any additional subscription, usage, setup, hosting, domain, number-rental or other charges properly payable to Garage Invoice under this Agreement. References to Fees exclude VAT unless expressly stated otherwise.
To access and use the Service, You must create or be authorised to use a Garage Invoice User Account.
You must provide accurate and complete information when registering and must maintain accurate and current business, contact, billing and account information throughout Your use of the Service.
Garage Invoice may reasonably rely on instructions received through an authenticated User Account and within that User's permissions unless it knows or has reasonable grounds to suspect that the instructions are unauthorised. Valid login credentials are not conclusive proof of authority. Responsibility for unauthorised activity will be assessed by reference to its cause, the parties' security obligations and applicable law; this provision does not transfer responsibility for Garage Invoice's own breach to You.
You are responsible for maintaining appropriate access permissions for Your Invited Users and for promptly removing access when a person no longer requires it.
Garage Invoice may use the email address and other contact details associated with Your account to send invoices, security notifications, regulatory notices, renewal information, Service notifications and other important communications.
If ownership or control of a User Account is disputed, Garage Invoice may request reasonable evidence of ownership or authority and may temporarily restrict the account while the dispute is investigated. Garage Invoice may consider account contact details, billing information, business information, domain ownership and other relevant evidence when determining who is authorised to control the account.
Garage Invoice grants You a limited, non-exclusive and non-transferable right to access and use the Service for Your lawful business purposes, subject to this Agreement and the features available under Your subscription.
The Site Administrator controls which Invited Users may access the account and the roles, permissions and information available to them. The Subscriber is responsible for the acts and omissions of Invited Users using the Subscriber's account.
You must not copy protected elements of the Service, use unauthorised automated extraction, conduct intrusive security testing without permission, or use access to misappropriate Garage Invoice's confidential information or intellectual property to develop a competing service. Restrictions on reverse engineering apply only to the extent permitted by law. This does not prevent ordinary assessment of the Service, lawful competition, authorised exports of Your Data, honest reviews or acts that cannot lawfully be prohibited.
Access to a feature shown in a demonstration, development preview or integration catalogue does not by itself mean that it is included in Your subscription or enabled for Your country, account or software version. The features and material limits described for Your purchased subscription govern what is supplied. Preview or beta status will be identified where applicable; a roadmap is not a binding delivery commitment unless expressly agreed in writing.
Garage Invoice will provide the Service with reasonable care and skill and use reasonable efforts to maintain a reliable Service. Uninterrupted or error-free availability cannot be guaranteed.
The Service may occasionally be unavailable because of maintenance, software deployment, security work, telecommunications failure, hosting failure, power interruption, Third-Party Service outages, internet disruption or circumstances outside Garage Invoice's reasonable control.
Garage Invoice aims to maintain at least 98% annual availability for its core paid software services, excluding planned maintenance, emergency maintenance and events outside its reasonable control. This is an availability target, not a separate service-credit scheme or service-level agreement unless expressly agreed in writing. It does not remove Garage Invoice's obligation to exercise reasonable care and skill or the remedies preserved by this Agreement.
You are responsible for using compatible hardware, software, internet connections and browsers and for maintaining the systems required to access the Service.
a) Garage Invoice may make optional AI Features available to assist with tasks including preparing or reviewing invoices, extracting information from images or documents, suggesting descriptions or customer notes, organising records, identifying potentially missing information and analysing relevant vehicle, job or business information.
b) The availability, functionality, limits and cost of an AI Feature may vary according to Your subscription, account settings, selected AI Provider, selected AI level and applicable usage limits.
c) To provide an AI Feature, Garage Invoice may transmit relevant AI Input and contextual Data to the selected AI Provider. Depending on the feature and Your settings, this may include draft invoice information, labour and parts information, vehicle information, service history, MOT information, job-card information, inspection information, customer notes, images, PDFs or other documents You choose to submit.
d) Garage Invoice will seek to limit information transmitted to an AI Provider to information reasonably required for the requested feature. You are responsible for reviewing the information You submit and avoiding unnecessary personal or confidential information.
e) You must not submit passwords, authentication credentials, payment-card details, online-banking credentials, medical information, biometric information, criminal-offence data, government identity documents or other highly sensitive personal information to an AI Feature unless the particular feature expressly requests the information and Garage Invoice confirms that it may be submitted.
f) You warrant that You have the rights, authority, permissions, notices and lawful bases required to submit AI Input and permit its processing. Where AI Input contains information about customers, employees, contractors or other individuals, You are responsible for complying with applicable data-protection obligations.
g) Garage Invoice AI may be provided through a managed service or through an AI Provider account or API credential connected by You. Supported providers may include OpenAI, Google Gemini, Mistral AI, Anthropic Claude, GroqCloud, OpenRouter and other providers identified in the relevant feature. If You connect Your own account, You are responsible for that provider's terms, charges, usage restrictions and account settings. Where a routing service is selected, requests may be passed to the underlying model providers permitted by that service and Your routing settings. Garage Invoice remains responsible for its own processing and for any subprocessors it appoints under Section 4.4.
h) AI Providers may process information outside the United Kingdom. Applicable processing, retention and model-training settings must be assessed for the selected provider and route. Garage Invoice will make information about the managed processing arrangement available before use. For Your own provider account, You must review and configure the provider's data-use settings. International transfers and subprocessors appointed by Garage Invoice remain subject to Section 4.4, and Google API data remains subject to Section 4.5.
i) AI Output is produced using probabilistic technology and may be inaccurate, incomplete, misleading, outdated, unsuitable or inconsistent. Similar requests may produce different results.
j) You must independently review and verify AI Output before relying upon, saving, sending, publishing or applying it. This includes checking descriptions, quantities, prices, tax treatment, customer details, vehicle details, parts, technical recommendations, safety information and customer communications.
k) Where an AI Feature allows You to review, accept, amend, reject or apply AI Output, You remain responsible for the decision to do so and for the resulting record, document or action.
l) AI Output does not constitute legal, tax, accounting, financial, medical, engineering, vehicle-safety or other professional advice and must not be the sole basis of a safety-critical decision, roadworthiness decision, diagnosis, repair authorisation, employment decision or another decision producing legal or similarly significant effects for an individual.
m) You retain Your existing rights in AI Input. Subject to applicable law and third-party rights, You may use AI Output for Your lawful business purposes. AI Output may not be unique and another user may receive similar output. Garage Invoice does not guarantee that AI Output will qualify for intellectual-property protection or will not resemble third-party material.
n) You must not use an AI Feature to facilitate unlawful, fraudulent, deceptive, discriminatory, defamatory, abusive or harmful activity; impersonate another person; infringe intellectual-property or privacy rights; create malware; bypass security controls; or make prohibited automated decisions concerning individuals.
o) Garage Invoice may restrict or suspend an AI Feature where reasonably necessary to protect the Service, investigate abuse, comply with law or provider requirements, manage capacity, address security risks or prevent unlawful or harmful use.
p) Connecting a calendar, mailbox, accounting service or other account does not, by itself, instruct Garage Invoice to submit its contents to an AI Provider. Use of connected-account Data in an AI Feature must be part of a separately selected or enabled, clearly described feature, consistent with the permissions granted, applicable provider restrictions and Data Protection Law.
q) A provider refusal, incomplete response or unsatisfactory AI Output does not necessarily mean that no processing took place. Charges depend on the disclosed billing basis in Section 5.7. Any permission to apply an AI suggestion or perform an automated action is limited to the action and settings You authorise; it is not an unrestricted authority to change records, send communications or make payments.
a) The Messaging Service may provide one-way messaging using an approved sender name or messaging route and, where available, two-way messaging using a dedicated telephone number. You may also connect a supported provider account, such as Twilio, Clickatell, MSG91, Mobivate, Voodoo SMS, QuickSMS, The SMS Works, BulkSMS or Dexatel, or use the supported Garage Invoice SMS (FREE) device-based option. Availability is determined by the selected connection and account settings.
b) Messaging functionality varies according to destination country, number type, regulatory requirements, carrier coverage, provider availability, account eligibility, pricing, account credit and the functionality enabled within Garage Invoice.
c) Two-way messaging is not available in every country. The availability displayed within Your Garage Invoice account at the relevant time determines whether a particular sender type, dedicated number or two-way service may be requested.
d) Garage Invoice currently uses Twilio for certain communications and regulatory-verification services. By requesting a regulated telephone number or two-way messaging service, You authorise Garage Invoice to collect, validate, store where necessary and securely transmit Regulatory Information to Twilio for identity, business, address and regulatory-compliance review.
e) Regulatory Information may be made available by Twilio to its affiliates, verification providers, telecommunications carriers, regulators and other service providers where reasonably required to evaluate, approve, provision, maintain, renew or audit the requested telephone number or Messaging Service.
f) Garage Invoice will apply reasonable technical and organisational safeguards to Regulatory Information. However, no electronic transmission or storage system can be guaranteed to be completely secure.
g) You warrant that all Regulatory Information supplied by You is accurate, complete, current and authentic. You must be authorised to act for the individual or business named in the application and must have appropriate authority to provide information concerning any owner, director, authorised representative or other individual identified in the application.
h) You must promptly provide corrections, updated information, replacement documentation or additional evidence where reasonably requested by Garage Invoice, Twilio, a telecommunications carrier or a regulator.
i) Submission of Regulatory Information does not guarantee approval. Twilio, a carrier or a regulator may approve, provisionally approve, reject, expire, revoke or delay an application or request additional information. Garage Invoice cannot override those decisions.
j) Regulatory approval does not itself mean that a dedicated telephone number has been activated. Activation may additionally depend upon sufficient account credit, billing authorisation, number availability, successful number purchase, successful association of regulatory information, callback configuration and provider verification.
k) You are the sender and originator of messages sent through Your account. You are responsible for Message Content, recipient selection and the instructions given to Garage Invoice.
l) Before sending messages, You must meet the applicable legal and provider consent requirements and retain evidence. For Twilio-delivered messaging through Garage Invoice, You must obtain the prior express written consent required of platform customers under Twilio's Messaging Policy, except for a specific response expressly permitted by that policy, such as replying to a recipient-initiated enquiry. Consent must cover the sender, channel and subject matter. Legal permission alone does not override stricter provider rules, including for informational reminders.
m) Marketing messages must comply with applicable direct-marketing and privacy law, including the Privacy and Electronic Communications Regulations where applicable. You must clearly identify the sender, provide an effective method of opting out where required and honour withdrawals, objections and opt-out requests without undue delay.
n) You must not send to purchased, rented, scraped or otherwise improperly obtained contact lists without independently satisfying all applicable requirements. In particular, purchased or transferred consent must not be relied upon for Twilio-delivered messages. You must not send spam, phishing, fraudulent, threatening, abusive or unlawful messages or evade filtering and abuse controls.
o) When using messaging services delivered through Twilio, You must comply with the current Twilio Messaging Policy, Twilio Acceptable Use Policy and applicable carrier or regulatory requirements.
p) You must use the opt-out method required for the selected sender type and provider. Keyword handling, including STOP, START and HELP, is available only where supported and configured; You must not assume it is supported by every connection. You must not bypass suppression controls and must act on other clear opt-out requests. For a one-way alphanumeric sender, do not instruct recipients to reply to that sender: use an effective alternative permitted by the provider's rules and applicable law. A shared sender name does not remove the requirement to identify Your business in the message.
q) Message delivery is not guaranteed. Messages may be delayed, filtered, rejected, blocked, reformatted or remain undelivered because of recipient settings, handset availability, invalid numbers, carrier rules, network conditions, spam filtering, provider restrictions, regulatory requirements or other circumstances outside Garage Invoice's control.
r) The Messaging Service must not be used for emergency services or as the sole method of sending emergency, safety-critical, life-critical or legally time-sensitive communications.
s) Unless Garage Invoice expressly states otherwise, the Messaging Service supports SMS text content only. MMS, media attachments and other messaging formats may be unavailable, rejected or excluded from processing.
t) A dedicated telephone number provided through Garage Invoice is allocated for use with Your eligible account and is not sold to You. Number portability, transfer and continued use depend on applicable law, number eligibility and provider procedures. Garage Invoice will not exclude any mandatory portability right and will provide reasonable assistance with an eligible transfer requested in sufficient time. Once a number is released, its recovery or future availability cannot be guaranteed and it may be reassigned.
u) Garage Invoice may suspend or release a dedicated telephone number following cancellation, non-payment, insufficient Credit by the notified funding deadline, regulatory expiry, misuse, provider requirements or termination of the Messaging Service. Any inactivity-based release will follow a disclosed provider rule and reasonable advance notice where permitted and practicable. Where urgent action is not required, Garage Invoice will give notice before a number is released.
v) Garage Invoice may process messaging metadata, delivery outcomes, complaints, opt-outs and usage information to operate the Service, prevent abuse, investigate security incidents, calculate charges and meet legal, regulatory, carrier or provider requirements.
w) Message Content may be stored and processed where required to provide messaging history, replies, notifications or other requested features. Garage Invoice may access or disclose Message Content where reasonably required to provide the Service, follow Your instructions, investigate misuse, protect the Service or comply with law.
x) Garage Invoice may immediately restrict, suspend or terminate messaging access where reasonably necessary to address suspected spam, fraud, unlawful content, excessive complaints, invalid consent, regulatory non-compliance, security risks or violations of Twilio, carrier or regulatory requirements.
y) The regulatory submission and managed-number arrangements in this Section apply where Garage Invoice undertakes those activities for You. Where You connect Your own SMS provider account, You are responsible for its subscriptions, usage charges, numbers, registrations and provider-side settings. Cancelling or disconnecting Garage Invoice does not automatically cancel that separate account or its charges.
z) The Garage Invoice SMS (FREE) option uses a supported connected Android device rather than a managed dedicated number unless its description states otherwise. “Free” refers to the Garage Invoice feature identified as free, not to mobile-network, SIM, data, roaming or device costs. You must maintain a compatible, powered and connected device with the required permissions and a mobile plan that permits the intended business or automated messaging. Sending limits, background restrictions and delivery or reply visibility depend on the device, network and supported functionality.
aa) You must monitor replies and delivery information through the channels actually supported by Your connection. A sent or delivered status does not prove that the intended person read the message. An incoming message, including an unsolicited message or opt-out, may incur the disclosed inbound charge. Disabling outgoing messages does not necessarily stop number-rental or incoming-message charges while the number remains active; use the relevant cancellation controls or contact support.
a) Garage Invoice may allow You to connect accounting platforms, calendars, email services, payment gateways, messaging providers, address services, vehicle-data providers, security services and AI Providers. Named providers are examples of supported options, not a guarantee of permanent availability, support for every product sold under a provider's brand or an endorsement by that provider.
b) By enabling an integration, You instruct Garage Invoice to access, transmit, receive, store and process the Data necessary for the selected functionality, subject to the permissions granted, the settings You enable and Section 4. An integration may continue to operate in the background until disconnected. Permission to delete or make other material changes is limited to the relevant functionality and instructions; a broad API permission does not give Garage Invoice unrestricted discretion over Your account.
c) You must have authority over each Connected Account, mailbox, calendar, merchant account and other selected resource and obtain any required approval from its owner or organisation administrator. You must not connect another person's account merely because You know their credentials. The Subscriber must maintain appropriate permissions and promptly review or remove connections when staff leave or change roles.
d) You are responsible for maintaining the third-party account, subscription, licence, credentials and permissions required for an account You connect, and for complying with the provider terms applicable to Your use. Third-party charges are separate from Garage Invoice Fees unless expressly included. Additional Garage Invoice charges will be disclosed before purchase or use.
e) Garage Invoice may hold authorisation tokens, API keys, application-specific passwords, connection identifiers and the minimum operational records needed to maintain an authorised connection. These will be protected in accordance with Section 4.4 where personal data is involved and will not be used for unrelated access. You should use the least permissions necessary and the authentication method supported by the relevant feature.
f) Synchronisation and automated actions may be affected by provider limits, connectivity, expired permissions, account restrictions, queue delays, conflicting changes and differences between data formats. Not every field, attachment, historical record, deletion or event type is necessarily supported. You should review initial imports, material configuration changes, error notices and relevant records rather than assume that two systems are identical.
g) A retry, import or reconnection may need reconciliation to avoid duplicate or conflicting records. Before repeating an operation that appears to have failed, check the destination system where practicable. Garage Invoice will exercise reasonable care and skill in implementing and operating its connectors; these review obligations do not excuse defects caused by its own breach.
h) You may disconnect an integration through available controls or by contacting support and may revoke access directly with the provider. Disconnecting stops further authorised access once it takes effect, but does not recall a message, reverse a payment or automatically undo data already transferred or an action already accepted by the provider. Existing copies, records and credentials will be handled under Section 4 and the provider's applicable retention rules.
i) Garage Invoice cannot control independent Third-Party Services or guarantee that their APIs, prices, features or terms will remain unchanged. It may modify or suspend an affected integration where necessary to address an outage, security issue, provider requirement or incompatibility. Material retirement and any applicable cancellation or refund rights are governed by Sections 9 and 12.9.
j) The fact that a Third-Party Service is involved does not exclude Garage Invoice's responsibility for its own integration code, instructions, security obligations, contracted service or subprocessors appointed under Section 4.4. Liability remains subject to Section 8.
Vehicle Data Services may use information supplied by government bodies, commercial data providers, vehicle-data providers and other third parties. Garage Invoice does not independently create or verify all such underlying information.
Where the relevant provider licence permits, vehicle specifications, registration information, MOT information, tyre information and similar information may be stored or cached against a vehicle so that previously retrieved information can be displayed without a fresh lookup. Storage, access, onward sharing and retention remain subject to applicable provider rights and restrictions disclosed for the relevant dataset. A saved value must not be assumed to be current.
Vehicle valuations, vehicle-history checks, VDI checks and similar reports are dated, point-in-time results reflecting information available from the relevant sources when the check was performed. This does not guarantee that the underlying information was complete or accurate even at that time. Reports may be retained only to the extent permitted by the relevant provider licence; a saved report does not refresh automatically unless the feature expressly states otherwise.
Vehicle data, valuations, finance information, insurance information, theft information, write-off information and other third-party information may change after a report is prepared. A later lookup or report may therefore produce different results.
You are responsible for deciding whether additional verification or professional inspection is required before relying on vehicle information for a purchase, sale, repair, valuation, safety, roadworthiness or other business decision.
A lookup or report is not an inspection, proof of ownership, guarantee of clear title, insurance policy or indemnity unless a separate product expressly provides that protection. You must verify the vehicle identity and appropriate tyre or parts fitment before relying on the result for work or a transaction.
MOT, service and appointment reminders depend on the dates, eligibility rules, settings, communications route and Data available to the Service. Unless expressly included in the relevant feature, there is no continuous monitoring or automatic refresh. You and the vehicle keeper remain responsible for checking due dates and arranging required tests or work; a reminder is not evidence that a legal obligation has been met.
Where Garage Invoice provides a Website Service, You are responsible for ensuring that content supplied or published by You is lawful and that You have the required rights or licences for all text, photographs, logos, videos, trade marks and other material You provide.
Domain names may be registered through third-party registrars and remain subject to the applicable registry and registrar rules. Garage Invoice cannot guarantee the continued availability of a particular domain name.
Website hosting, email delivery, spam filtering, domain services and other hosting-related functionality depend partly on third-party networks and infrastructure and cannot be guaranteed to operate without interruption.
Unless a separate written arrangement states otherwise, domain names obtained specifically for Your business should identify You as the registrant where the registry permits. You must supply accurate registrant information and fund renewals by the notified deadline. Expiry, registry restrictions and third-party disputes can affect renewal or transfer; Garage Invoice will provide reasonable assistance with an authorised transfer, subject to applicable registrar procedures and properly disclosed outstanding domain charges.
The scope of website work, hosting, maintenance, business email, third-party licences and domain management is the scope described in Your order. Bespoke work or separately licensed extensions are not included merely because the core software subscription is active. You are responsible for Your website's business content, customer-facing terms and any privacy or cookie notices required for Your own activities; this does not remove Garage Invoice's obligations for processing it undertakes.
a) Calendar connections may include Google Calendar, Microsoft Outlook or Microsoft 365 Calendar, Apple iCloud Calendar and compatible CalDAV services. The features available depend on the provider, account permissions and Garage Invoice version. A CalDAV connection does not guarantee compatibility with every server or every calendar feature.
b) The integration may synchronise supported events, appointments, assigned job cards and availability information between Garage Invoice and selected calendars. You must choose the correct account, calendars, staff associations, direction of synchronisation and available privacy or availability settings. Connecting a provider does not automatically authorise access to every calendar or grant every User access to imported Data.
c) Depending on the selected feature and settings, processed Data may include calendar and event identifiers, titles, start and end times, time zones, descriptions, locations, recurrence information, status, availability and permitted contact or attendee details. Customer or vehicle information included in an exported appointment or job card will become available in the destination calendar according to its sharing rules.
d) You are responsible for checking destination sharing permissions, delegated access, public-calendar settings and device notifications before synchronising confidential information. A calendar described as private by its provider may still be accessible to authorised delegates or organisation administrators. Avoid connecting a personal calendar or including sensitive details unless this is necessary and authorised.
e) Where supported and enabled, changes or deletions made in one system may be applied to linked records in the other. Before enabling deletion, changing calendar mappings or removing events, review the stated behaviour and retain any records You need. Garage Invoice will apply only the supported actions authorised by Your configuration; an integration is not authority to delete unrelated records.
f) Synchronisation is not a guarantee of real-time updates or a substitute for checking workshop bookings. Recurring events, all-day events, time zones, daylight-saving changes, cancelled occurrences, historical imports and simultaneous edits may be represented differently between systems. You must check material booking details and resolve any discrepancies brought to Your attention.
g) An event appearing in a calendar does not itself confirm a customer booking, reserve a bay, assign a technician, mark a job complete or change workshop capacity unless the relevant Garage Invoice feature expressly performs that action. Likewise, deleting a calendar event does not necessarily cancel the underlying appointment or job card.
h) Where event changes cause invitations, updates or cancellations to be sent, the resulting communications depend on the provider and enabled settings. You must check recipients and notification settings. Connecting a calendar is not an unrestricted authorisation to send invitations or customer messages.
i) A revoked permission, changed password, disabled account or disconnected staff member may interrupt synchronisation. Reconnection may require checking existing records and import limits. Disconnecting does not automatically erase copies already held in Garage Invoice or the provider calendar; deletion requests and any authorised removal of linked events are handled separately under Section 4.
j) Calendar data received through Google APIs is additionally governed by Section 4.5. Connecting Google Calendar does not also authorise Gmail access, and an email connection does not itself authorise calendar synchronisation.
a) Outgoing email may use Garage Invoice's built-in service or a supported Connected Account. Options may include Microsoft 365, Outlook or Hotmail, Gmail or Google Workspace, Yahoo Mail or AOL, Zoho Mail, iCloud Mail, Mail.com, a custom SMTP server and transactional email providers. Examples include SendLayer, SMTP.com, Brevo, Amazon SES, Elastic Email, Mailgun, Mailjet, MailerSend, Mandrill, Postmark, Resend, SendGrid and SMTP2GO.
b) You authorise the selected sending service to process the sender and recipient addresses, message content, attachments and technical delivery information necessary to send communications You request or configure, including authorised automated reminders. Selecting an outgoing-email connection does not by itself authorise Garage Invoice to read, search, monitor or delete an inbox. Any separate mailbox-access feature must be clearly described and separately authorised.
c) You must control or be authorised to use the sending address and domain. You are responsible for accurate sender and reply-to details, required domain verification, and authentication settings such as SPF, DKIM or DMARC where applicable to a domain You manage. Where Garage Invoice agrees to configure such settings for You, it will exercise reasonable care and skill in doing so.
d) You must check recipients, attachments, templates, automated sending rules and the suitability of any information included. Your communications must comply with applicable privacy, direct-marketing and provider rules. A customer relationship or stored email address does not automatically authorise every type of marketing.
e) Submission to a mail server does not guarantee inbox delivery, reading or a reply. Messages may be queued, delayed, blocked, placed in spam, rejected or limited by provider quotas, reputation, recipient settings or attachment restrictions. You must monitor available failures and use another appropriate channel for critical communications.
f) Sending through Garage Invoice does not necessarily bring incoming replies into Garage Invoice. Replies are received and handled through the configured mailbox or another expressly supported feature. You must monitor that destination, including opt-out requests and customer responses.
g) Provider subscriptions, sending limits, overage charges and domain or mailbox costs remain payable under the relevant arrangements. The built-in service is subject to the use and volume limits disclosed for Your subscription and must not be used to evade anti-spam controls. A connection will not be used as an undisclosed fallback route merely because another account fails.
h) Disconnecting does not recall messages already sent or remove recipients' copies. Data and credentials retained by Garage Invoice are governed by Section 4. Google API information is also subject to Section 4.5.
a) Accounting connections may include supported versions of QuickBooks, Xero, Sage and FreeAgent. Support for a brand does not mean that all desktop, cloud, regional or subscription versions of its products are compatible. The supported product and synchronisation functions will be identified in the relevant setup or documentation.
b) An integration may transfer supported customer, supplier, invoice, payment, credit-note, expense or other accounting records according to the functionality enabled. The direction of transfer, supported fields, historical imports and handling of amendments vary. Do not assume that an integration is a complete two-way accounting backup or that all changes and deletions propagate.
c) You are responsible for selecting the correct company, accounts, tax codes, currencies, payment mappings and other business settings, and for reviewing imported or synchronised results. Check for duplicate documents, payments, credit notes and differences in rounding or tax treatment, especially after a retry, manual amendment or reconnection.
d) You remain responsible for reconciling accounts and for invoices, VAT and tax returns, filings, accounting judgements and compliance. Garage Invoice does not act as Your accountant or tax adviser. An integration does not submit a return, amend an accounting period or fulfil a filing obligation unless that separate function is expressly offered and authorised.
e) Disconnection does not reverse entries already accepted by the accounting platform or end Your agreement with that provider. Corrections may need to be made in the appropriate system, taking account of audit trails and locked periods. Garage Invoice remains responsible for reasonable care and skill in the integration it supplies.
a) Payment integrations enable Your customers to pay Your invoices through supported payment providers. Options may include Stripe and supported Stripe payment methods, Square, Klarna, Mollie, SumUp, Teya, Revolut Pay, GoCardless, PayPal, Braintree, 2Checkout, Authorize.net, Instamojo and PayU. Available methods, countries and approval requirements depend on the provider and Your merchant account.
b) Unless a separate agreement expressly states otherwise, You contract with the payment provider for merchant, acquiring, collection, instalment or settlement services. You remain the supplier to Your customer. Garage Invoice supplies the software connection and does not become the seller of Your goods or repairs, the lender or the party responsible for settling Your customers' payments.
c) You are responsible for merchant onboarding, verification, supported activities, payment authorisations or mandates, fees, refunds, disputes and chargebacks arising from Your customer transactions. Provider rules and applicable law govern authentication, settlement, reversals, reserves and account restrictions.
d) You authorise Garage Invoice to exchange the information required for the enabled payment flow, which may include invoice details, customer contact information, amounts, currencies, payment references and transaction status. Payment instructions must be checked against the intended merchant account and invoice. Do not place full payment-card numbers, security codes, bank-login credentials or payment authentication codes in notes, uploads, messages or AI Input; use only the secure payment-entry flow provided for that purpose.
e) A payment link, checkout return page, notification or recorded payment status is not an unconditional guarantee that cleared funds have been received or will not be reversed. You must reconcile settlements with the provider. Delayed notifications, refunds and chargebacks may affect how quickly status changes appear in Garage Invoice.
f) A payment provider may decline, hold, reverse or investigate a transaction. Garage Invoice cannot override those decisions or guarantee acceptance, settlement timing, fraud prevention or recovery of funds. This does not exclude liability for Garage Invoice's own breach in implementing the payment connection.
g) Removing a gateway from Garage Invoice does not automatically terminate the merchant account, cancel mandates or subscriptions held by the provider, stop all pending transactions or process customer refunds. Those actions must be completed through supported controls or directly with the provider.
h) This Section concerns payments from Your customers to You. Payments of Garage Invoice's own Fees are governed separately by Sections 3 and 5.
a) Garage Invoice may provide or connect security features such as login lockouts, trusted-IP restrictions, password controls, two-factor authentication, reCAPTCHA and passkeys where available. Features shown as planned or in development are not a commitment that they are already available. No individual security control guarantees prevention of every attack or unauthorised access.
b) Site Administrators are responsible for selecting appropriate available controls for staff and customer portals, managing access, maintaining recovery arrangements and communicating relevant policies to their Users. A security setting is not a certification of Your business or a substitute for Your own risk assessment. Garage Invoice remains responsible for the security obligations it undertakes.
c) A security or authentication provider may process technical information such as IP address, browser or device information and authentication results as described in the relevant notices. Where You operate a customer-facing portal or website using those features, You must provide any required notices and obtain any consent required for Your use. These Terms are not a substitute for those notices.
d) Account recovery or a change to administrator access may require reasonable identity and authority checks. Garage Invoice may refuse to bypass security controls where the requester's authority has not been established.
You must pay the Access Fee and any usage-based or additional charges applicable to the Services You purchase or use.
Subscription billing may be monthly, annual or another billing period clearly displayed when the Service is purchased. The order or account information will identify the subscription period, payment date and applicable renewal arrangements. A dedicated messaging number may have a separate renewal and advance-funding deadline under Section 5.7.
Garage Invoice will continue to charge or invoice recurring subscription Fees until the relevant subscription is cancelled or terminated in accordance with Section 9.
Invoices and billing notices may be sent to the Subscriber or other billing contact identified by You. You are responsible for applicable VAT, taxes and duties in addition to the displayed Fee unless expressly stated otherwise.
Current subscription and Service pricing is displayed on the Website, within the Service or otherwise communicated before purchase. Unless expressly shown as VAT-inclusive, prices exclude VAT, which will be added where applicable.
A recurring subscription price increase will take effect no earlier than a future renewal, after at least thirty (30) days' notice by email to the billing or account contact. You may cancel before that renewal rather than pay the increased price. If the required notice cannot be given before the next renewal, the increase will be deferred to a later renewal. Changes in VAT or other legally required taxes may apply when the law requires.
Usage prices may change prospectively in response to provider costs, exchange rates or changes to the feature. The applicable unit rate must be available before the relevant usage is authorised. A changed rate will not retrospectively alter usage already incurred. For automated activity, the disclosed rate in force when the activity is processed applies, subject to any price or spending commitment expressly agreed for that activity. Garage Invoice will give reasonable advance notice of material increases affecting enabled recurring usage where practicable so that You can disable it.
Promotional or introductory pricing applies only for the period and eligibility conditions stated before purchase. The subsequent recurring rate or the basis on which it is determined must also be disclosed before acceptance. Changes to that rate remain subject to the notice provisions above.
You must use the Service only for lawful business purposes and in accordance with these Terms.
You must ensure that information entered into the Service is accurate where accuracy is reasonably required for the relevant function.
You are responsible for Your business records, invoices, quotes, tax treatment, accounting decisions, customer communications, repair decisions and legal or regulatory obligations arising from Your business.
Garage Invoice provides software and administrative tools and does not become a party to transactions, repair contracts, sales, bookings or other arrangements between You and Your customers.
a) You must keep usernames, passwords, authentication codes, API credentials and other security information confidential.
b) You must promptly notify Garage Invoice if You become aware of unauthorised access, credential compromise or another security incident involving Your account.
c) You must not attempt to undermine the security or integrity of Garage Invoice systems, networks or Third-Party Services.
d) You must not use the Service in a way that materially impairs its operation or another user's use of the Service.
e) You must not attempt to access information, accounts, systems or functionality for which You have not been authorised.
f) You must not knowingly upload malware, malicious code or content that unlawfully infringes another person's rights.
g) You must not modify, reproduce, disassemble, decompile or reverse engineer software used to provide the Service except where such restriction is prohibited by applicable law.
h) You must give each User an appropriate individual account where supported, apply permissions proportionate to their duties and promptly review access to Connected Accounts when employment or authority changes. You must not share credentials in a way that defeats access controls.
i) Customer security obligations do not release Garage Invoice from responsibility for its own security measures, personnel, processing or contractual breach.
Where the Service allows You to send emails, SMS messages, portal messages or other communications, You must use those functions lawfully and must not send fraudulent, misleading, abusive, threatening, defamatory, infringing or otherwise unlawful material.
You represent that You have authority to send communications and use recipient contact information for the purpose for which it is used.
The additional requirements in Section 2.5 apply to the Messaging Service to the extent relevant to the selected route; managed-number provisions apply only where Garage Invoice provides that number. Section 2.10 also applies to email sending. You must distinguish service communications from marketing and comply with the rules applicable to the message's actual content and purpose.
Subject to applicable law, the Subscriber will indemnify Garage Invoice against third-party claims, damages, liabilities and reasonable external legal costs to the extent directly caused by the Subscriber's or its Invited Users' unlawful use of the Service, material breach of these Terms, infringement of another person's intellectual-property or privacy rights through Customer Data, or failure to obtain required authority or consent for messages or Data supplied through the account.
This indemnity does not apply to the extent a claim or loss results from Garage Invoice's own negligence, breach of this Agreement or unlawful conduct. It does not require reimbursement of a fine or penalty where doing so would be unlawful.
Garage Invoice must notify the Subscriber of a claim without undue delay, provide reasonable cooperation, take reasonable steps to mitigate loss and allow the Subscriber a reasonable opportunity to participate in or control the defence using suitably qualified advisers. A delay in notification reduces the indemnity only to the extent it materially prejudices the defence. Neither party may admit liability or settle a claim so as to impose liability or a non-monetary obligation on the other without that party's prior written consent, which must not be unreasonably withheld. The same loss cannot be recovered more than once.
Unless authorised by the other party or required by law, each party will preserve the confidentiality of Confidential Information received from the other and use it only for purposes connected with this Agreement.
This obligation does not apply to information that:
a) is or becomes publicly available other than through breach of this Agreement;
b) is lawfully received from a third party without confidentiality restrictions;
c) was already lawfully held without restriction; or
d) is independently developed without use of the other party's Confidential Information.
These confidentiality obligations survive termination of the Agreement.
Confidential Information may be disclosed to personnel, professional advisers and service providers who need it for the permitted purpose and are subject to appropriate confidentiality obligations, and to competent authorities where legally required. Where lawful and practicable, the disclosing party will give advance notice of a compulsory disclosure. Disclosure and human access to personal data remain subject to Sections 4.4 and 4.5 and any stricter provider requirement.
Garage Invoice maintains a Privacy Policy describing how personal information is collected and processed. You should review the Garage Invoice Privacy Policy.
Each party must comply with Data Protection Law applicable to its own activities. You are responsible for the lawfulness of the Customer Data and instructions You provide, appropriate notices to Your customers and staff, and Your controller obligations. Garage Invoice remains responsible for its own controller and processor obligations. A contractual authorisation to connect an account is not necessarily a data-protection consent from each person whose information it contains.
a) To the extent Garage Invoice processes personal data in Customer Data solely on the Subscriber's instructions, the Subscriber is normally the controller and Garage Invoice the processor. If the Subscriber is itself a processor acting for another controller, it must have authority to appoint Garage Invoice as a subprocessor, and Section 4.4 applies to that relationship as appropriate.
b) The Subscriber is responsible for its lawful basis, privacy information, retention instructions, responses to individuals and any required authority to export, synchronise or disclose Data. Connecting a shared calendar, employee mailbox or merchant account must be supported by the appropriate permissions and notices.
c) Garage Invoice may act as a separate controller for processing whose purposes and means it determines, such as its own subscription administration, invoicing, fraud prevention and legal compliance. The classification depends on the actual activity, not merely the label in these Terms. Routine processing of Customer Data to deliver or secure the contracted Service does not automatically become independent-controller processing.
d) Hosting providers, AI Providers, communications providers, email services and other organisations may process Data to deliver the selected functions. An organisation appointed by Garage Invoice to process Customer Data on the Subscriber's behalf is subject to Section 4.4. A service contracted directly by the Subscriber or a provider performing its own regulatory obligations may have a different role. Displaying an integration does not establish that every listed provider is an active subprocessor.
e) Regulatory Information may be processed for verification, number allocation, continuing eligibility and legal compliance. The relevant role, retention purpose and recipient information must be disclosed in the Privacy Policy or the feature's collection notice. Required retention by Twilio, a carrier or a regulator may continue after Garage Invoice deletes its copy.
f) Message Content, email sending records, calendar data, accounting records, payment status and related logs will be processed only for the relevant authorised purposes and lawful retention requirements. Neither the presence of an integration nor acceptance of these Terms is unrestricted permission to inspect or reuse its contents.
g) Personal data may be processed outside the United Kingdom. A statement about UK hosting of the core application is not a promise that every external provider, recipient or support operation is in the United Kingdom. International transfers for which Garage Invoice is responsible must comply with Section 4.4 and applicable law.
h) Garage Invoice will make clear privacy and feature notices available explaining its processing, including recipients, retention, rights and international transfers. Those notices do not reduce the contractual safeguards in Section 4.4 or authorise a materially different use merely because a policy is updated.
a) Scope and duration. This Section governs personal data Garage Invoice processes for the Subscriber as processor or subprocessor. Processing concerns the provision, support, security, backup and authorised integration of the selected workshop-management, communications, AI, vehicle-data or Website Services. It continues during the Service and for the limited return and deletion process described below. The Subscriber retains the right to give lawful documented instructions and exercise its controller rights.
b) Processing details. Operations may include collection, recording, organisation, hosting, retrieval, display, amendment, transmission, synchronisation, extraction, generation of requested records, backup, restriction, export and deletion. Depending on the selected Services, data subjects include the Subscriber's customers and prospective customers, vehicle owners or keepers, staff, contractors, suppliers, contacts, authorised representatives and website or portal users. Personal data may include names, contact and address details, account identifiers, vehicle identifiers and related history where linked to a person, appointment and job information, invoice and transaction records, communications, images, documents, permitted regulatory information and relevant access or delivery logs. The particular data and operations are determined by the Services selected and the Subscriber's instructions.
c) Instructions and sensitive information. Garage Invoice will process this personal data only on documented instructions, including concerning transfers, unless applicable law requires otherwise. These Terms, the order, authorised settings and documented support requests constitute instructions within the agreed Service. Garage Invoice will inform the Subscriber before legally required processing unless prohibited, and will promptly inform it if an instruction appears to infringe Data Protection Law. The Service is not intended for systematic processing of special-category or criminal-offence data unless expressly agreed with suitable safeguards. Such information must not be submitted merely because a free-text field or upload is available. Incidental inclusion does not remove Garage Invoice's applicable processor duties.
d) Confidentiality and security. Garage Invoice will ensure that persons authorised to process the data are subject to confidentiality duties and will implement appropriate technical and organisational measures meeting Article 32 requirements, taking account of the processing risks. These will address access control, secure transmission and storage where appropriate, protection of integration credentials, resilience, backup and restoration, incident handling, and regular assessment of effectiveness. Details of the applicable measures will be made available to the Subscriber on request. A security measure will not be withdrawn in a way that materially reduces the overall protection of the processing.
e) Subprocessor authorisation. The Subscriber gives general written authorisation for Garage Invoice to use subprocessors identified to it before they process its personal data. Garage Invoice will maintain and make available the identity, processing role and processing location of those subprocessors and will notify the Subscriber in writing of proposed additions or replacements before they begin processing, allowing a reasonable opportunity to object on substantiated data-protection grounds. If a reasonable objection cannot be resolved through an appropriate alternative, either party may end the affected part of the Service, with a refund of Fees prepaid for that part after it ends and of purchased Credits that can no longer be used as a result. An unresolved objection does not authorise the disputed processing.
f) Subprocessor obligations. Garage Invoice will put a binding written agreement in place with each subprocessor imposing equivalent applicable data-protection obligations, including sufficient security guarantees. Garage Invoice remains responsible to the Subscriber for performance of those obligations. Provider descriptions elsewhere in these Terms do not remove that responsibility.
g) Individual rights. Taking account of the nature of the processing, Garage Invoice will assist the Subscriber through appropriate technical and organisational measures to respond to requests to exercise individuals' rights. It will pass relevant requests concerning data it processes on the Subscriber's behalf to the Subscriber without undue delay and will not independently determine the response except on instructions or as legally required.
h) Incidents and compliance assistance. Garage Invoice will notify the Subscriber without undue delay after becoming aware of a personal data breach affecting personal data processed on its behalf. It will provide available information reasonably needed to assess and address the breach, with further information in stages where necessary, and cooperate in mitigation. Taking account of the processing and information available, it will assist with security obligations, required notifications, data-protection impact assessments and prior consultation with a supervisory authority.
i) International transfers. Garage Invoice will make a restricted international transfer only on documented instructions or as lawfully required, and with the transfer mechanism, assessment and supplementary safeguards required by Data Protection Law. It will provide relevant information about transfers on request. Merely agreeing to use an overseas provider is not a substitute for any legally required transfer protection.
j) Information and audits. Garage Invoice will make available information necessary to demonstrate compliance with these processor obligations and allow and contribute to audits and inspections by the Subscriber or an appropriately appointed auditor. The parties will agree reasonable arrangements to protect confidentiality, other customers' data and service continuity, without preventing a legally required or reasonably necessary audit. Routine assurance information may be used first where sufficient. Charges for additional assistance may be agreed in advance, but must not obstruct statutory rights or charge the Subscriber for remedying Garage Invoice's own breach.
k) Return and deletion. At the end of the relevant processing, Garage Invoice will, at the Subscriber's choice, return or securely delete the personal data and delete existing copies, unless applicable law requires storage. The parties will cooperate on a reasonable documented export and deletion process. Backup copies that cannot immediately be selectively deleted will be put beyond use, protected, and deleted as soon as reasonably possible in the normal deletion cycle; they will not be retained indefinitely or restored to active use without reapplying relevant deletions. Garage Invoice will explain the applicable retention and backup-deletion periods on request and confirm completion on request.
l) Priority and continuing protection. These processor obligations prevail over a conflicting general provision concerning Customer Data, retention, third parties or suspension. A separately signed data-processing agreement may supplement or replace this Section only to the extent it provides at least the protections required by law. The rights of individuals and supervisory authorities are not limited by the liability allocation between the parties. The Subscriber's separate independent-controller obligations, and Garage Invoice's lawful processing as an independent controller, remain distinct from this processor relationship.
a) Garage Invoice's use and transfer of information received through Google APIs will comply with the Google API Services User Data Policy and the applicable Google Workspace user data and developer policy, including their Limited Use requirements.
b) Google data will be accessed for the clearly described, authorised user-facing function and only with the permissions needed for that function. Use for calendar synchronisation, outbound email or another feature must be disclosed in context. Data will not be sold or used for advertising, and will not be used to train or improve general-purpose AI models contrary to Google's restrictions. These Terms do not authorise any use prohibited by those policies.
c) Transfers and human access to Google data must satisfy the applicable Limited Use conditions. Support access requiring a User's specific permission will not be justified merely by the general support clauses. Connecting a calendar or mailbox does not create blanket consent to send its contents to an AI Provider.
d) Users may disconnect or revoke the relevant connection and request deletion of data held by Garage Invoice, subject to applicable lawful retention requirements and provider rules. Disconnecting is distinct from deleting copies already held. Garage Invoice will provide information on the available access, disconnection and deletion controls.
e) Corresponding purpose, permission, security and data-use restrictions imposed by other Connected Account providers must also be respected. An authorisation under these Terms never expands the permissions that the account owner or provider actually granted.
Certain Garage Invoice Services require payment of subscription, usage or other Fees.
Unless otherwise stated, Fees are payable in advance or at the point the applicable charge is incurred.
All Fees are charged in pounds sterling (GBP) unless another currency is expressly displayed or agreed.
Third parties such as banks, card issuers or payment providers may impose additional currency-conversion, international-payment or other charges. Garage Invoice is not responsible for charges imposed independently by those third parties.
By providing a payment method, You authorise Garage Invoice and its payment providers to collect Fees properly due under this Agreement, including recurring subscription Fees where automatic renewal applies.
Garage Invoice may issue invoices, receipts or credit notes electronically and make them available by email, through Your User Account or both.
You are responsible for ensuring that Your billing information is accurate and sufficient for applicable invoicing and tax requirements.
Unless expressly stated otherwise, recurring subscriptions automatically renew at the end of each billing period so that Your Service continues without interruption.
You may cancel a recurring subscription at any time, without a long-term notice period, through the available account controls or by emailing info@garageinvoice.co.uk from an authorised contact. To prevent a renewal, the cancellation instruction must be received before the renewal takes place. Garage Invoice will acknowledge it; a delay in processing a cancellation received in time will not make You liable for the subsequent renewal.
Cancellation normally prevents the next renewal. Unless Garage Invoice agrees otherwise, the Service remains available until the end of the subscription period already paid for.
Cancellation does not automatically entitle You to a refund for a subscription period that has already started, except under Section 5.5, another express refund right in this Agreement or applicable law.
Promotional or introductory subscription pricing may renew at the standard subscription rate after the promotional period where this was disclosed when the subscription was purchased.
Not using the Service, ceasing to trade, uninstalling an application, disconnecting an integration or cancelling a payment mandate does not, by itself, notify Garage Invoice to cancel the subscription. You should cancel the subscription through the methods above. Any separately purchased add-on or dedicated number must also be addressed using its applicable cancellation process.
Renewal reminders and billing notices supplement the subscription information; they do not change the agreed renewal date. This does not excuse any notice Garage Invoice expressly promises to give under these Terms or any notice required by law.
If a payment is declined, reversed, charged back or remains unpaid, Garage Invoice may retry collection of amounts properly due, notify You and suspend affected Paid Services in accordance with Section 9.3. It will not knowingly collect the same amount twice. A good-faith billing dispute will be investigated and undisputed sums remain payable. Immediate restrictions may be appropriate for fraud, security risks or unfunded usage that would incur further third-party charges.
Garage Invoice may dispute a chargeback by providing the payment provider with information reasonably necessary to demonstrate the transaction, subscription, account activity or provision of the Service.
You should contact Garage Invoice if You believe a payment is incorrect so that the matter can be investigated.
Garage Invoice provides the following contractual refund policy for business customers.
You may cancel Your initial Garage Invoice software subscription and request a refund of the initial subscription Access Fee within fourteen (14) days of Your first purchase by contacting info@garageinvoice.co.uk.
The 14-day refund policy applies only to the initial purchase of the eligible subscription and does not restart when a subscription renews, is upgraded, downgraded or otherwise changed.
Unless required by law or expressly agreed otherwise, the following are non-refundable once incurred or supplied:
Purchased Credits are normally non-refundable on customer cancellation and must be used for eligible Services. This is subject to billing corrections, the express refund rights in Sections 4.4, 9 and 12.9, and rights required by law. Promotional Credits have no cash-refund value. A reservation that has not become an earned charge will be released rather than treated as a non-refundable purchase.
Where a refund is approved, Garage Invoice will normally return the payment using the original payment method. Processing times may depend upon the relevant payment provider.
Nothing in this Section limits any rights that cannot lawfully be excluded.
The exclusions above do not allow Garage Invoice to retain a duplicate payment, an incorrectly calculated charge or payment for a Service it has agreed to refund. Nor do they remove remedies for Garage Invoice's material breach or non-performance preserved under this Agreement or law. The fourteen-day initial subscription policy is an additional contractual benefit for business customers, not a statement that all purchases carry a statutory cooling-off right.
Where disclosed as part of the applicable payment arrangement, Garage Invoice may charge a £2.50 administration fee for a Direct Debit payment that fails because of insufficient funds, cancelled instructions, incorrect bank details or a similar customer-side payment failure.
You are responsible for maintaining valid and sufficiently funded payment details. Garage Invoice will not apply a failed-payment fee where the failure was caused solely by Garage Invoice or its payment provider.
a) Managed Garage Invoice AI may be charged by feature, model, AI level, processing volume, token usage, request or another unit disclosed in the account. A price per token or per million tokens is a unit rate, not a fixed price per tool use. An operation may involve several processing steps. Examples and estimates are not a guaranteed total unless expressly described as a fixed quotation.
b) Connecting Your own AI Provider, email or SMS account may result in charges billed directly by that provider. Any separate Garage Invoice integration or usage charge must be disclosed before use. The absence of a Garage Invoice charge does not make the third-party service free.
c) Messaging charges may include outgoing and incoming SMS segments, number rental and separately disclosed provisioning or regulatory charges. Rates may vary by country, route, number type, length and encoding. One message composed on screen may comprise several chargeable segments, including where non-standard characters or added text affect its encoding or length.
d) Before a managed two-way messaging activation is submitted, the relevant initial rental charge and any separate charge must be displayed. Garage Invoice may temporarily reserve the authorised amount against Your available Credit. A reservation is not a completed charge. If the request fails or is cancelled before chargeable work is incurred, the corresponding reservation will be released without undue delay.
e) The first managed dedicated-number rental charge will be taken only after the number has been successfully acquired and configured for the requested service. A separate non-refundable regulatory or provisioning charge applies only where its amount and charging event were clearly disclosed and accepted before it was incurred.
f) Dedicated-number rental renews separately from the core subscription. Renewal may require an advance charge or reservation before the communications provider's renewal date. The amount, billing period and advance-funding deadline must be disclosed before activation and made available in the account. The advance collection date does not itself start an additional overlapping rental period.
g) You authorise renewal charges for an active number until it is cancelled under the disclosed arrangements. Garage Invoice will use reasonable efforts to notify the account administrator or billing contact before the funding deadline and of a failed renewal charge. You must maintain sufficient Credit and current contact details. These notices do not guarantee recovery of a number after release.
h) If sufficient Credit is not available by the disclosed funding deadline, Garage Invoice may stop renewal and release the number before the provider incurs the next rental charge. Two-way messaging and incoming replies may then cease. A switch to an available one-way option will occur only where authorised by Your settings or separately agreed; it does not preserve the old number or its reply capability. You must update Your published contact information after a number is released.
i) A message accepted for chargeable processing may remain chargeable despite failed final delivery. AI processing may remain chargeable despite an incomplete or unsuitable result. Charges must follow the disclosed billing basis and relate to processing actually incurred; a rejection before a chargeable event is not automatically a completed charge. Genuine charge errors or duplicate charges will be corrected.
j) Credits may be reserved to cover an authorised action and reconciled against its properly calculated final charge. Unused reservations will be released. You must not knowingly use the Service to evade payment or exceed an agreed credit facility. Any automated top-up requires separate authorisation of its trigger, amount and payment method.
k) Usage and rental charges properly incurred remain payable after cancellation, including charges confirmed later for earlier authorised activity, but must not be charged twice. Any refund is subject to Section 5.5 and the express remedies elsewhere in this Agreement. Cancelling a number does not recover a rental or usage charge already properly incurred merely because the number was not used.
Credits are an advance balance for eligible Services supplied by Garage Invoice, not a bank account or a means of paying unrelated persons. They do not earn interest and cannot be transferred, sold or redeemed for cash except where an express refund provision or law applies.
Any expiry, eligibility limit or promotional restriction must be clearly disclosed before the Credits are purchased or issued. These Terms do not introduce an undisclosed expiry date for an existing purchased balance. Usage rates may change prospectively under Section 3.2, so a balance does not guarantee a fixed number of future messages, lookups or AI operations.
The account balance and usage history should be reviewed regularly. Notify Garage Invoice of a suspected error so that the underlying records can be checked. No delay in querying a charge by itself validates an incorrect charge or removes a non-excludable right. Credits used to purchase a Service are not counted a second time as a separate Fee for the same purchase.
All Intellectual Property Rights in the Service, Website, software, interfaces, documentation and other materials supplied by Garage Invoice remain the property of Garage Invoice or its licensors.
No ownership rights in Garage Invoice software or intellectual property are transferred to You under this Agreement.
As between You and Garage Invoice, You retain Your rights in Customer Data.
You grant Garage Invoice a non-exclusive licence to host, copy, transmit, process, back up and otherwise use Customer Data to the extent reasonably necessary to provide, secure, maintain and support the Services, comply with Your instructions and meet applicable legal obligations.
You warrant that You have sufficient rights and authority to provide Customer Data to Garage Invoice and permit its processing in accordance with this Agreement.
Rights in third-party reports, licensed data, provider content and AI Output are also subject to the relevant provisions of Section 2 and applicable third-party rights. The Customer Data licence does not grant Garage Invoice an unrestricted right to commercialise Your confidential records or use personal data for purposes outside Section 4.
Garage Invoice maintains regular backup and recovery processes intended to reduce the risk of data loss. Backups are a disaster-recovery measure and are not a substitute for Your own record-retention or backup requirements.
You are responsible for maintaining any independent copies or exports of information that Your business is legally or operationally required to retain.
Although Garage Invoice uses reasonable measures to protect Customer Data, no system can guarantee that data loss will never occur.
Garage Invoice's backups do not necessarily include the complete contents of a Connected Account, external mailbox or calendar, and integration synchronisation is not a substitute for an independent backup. An individual-record restoration or recovery of a deleted external item is not guaranteed unless expressly agreed. These limitations do not excuse Garage Invoice's failure to use reasonable care and skill in the backup and recovery processes it undertakes.
Where You register for or use the Service on behalf of another person, partnership, company or organisation, You warrant that You have authority to accept these Terms on its behalf.
You acknowledge that:
a) You are responsible for determining whether the Service is suitable for Your business;
b) You are responsible for the accuracy and legality of Data entered by You and Your Invited Users;
c) internet services, telecommunications networks and Third-Party Services may occasionally prevent or interfere with access to the Service;
d) You are responsible for ensuring that Your use and retention of business records complies with applicable law;
e) You are responsible for maintaining accurate account, billing and contact information; and
f) software features and external integrations may evolve over time.
Garage Invoice will provide the Service with reasonable care and skill and materially in accordance with the description agreed for the purchased Service. You should report a material defect with sufficient information to allow it to be investigated. Garage Invoice will use reasonable efforts to correct a reproducible defect or provide an appropriate workaround.
Except for the express commitments in this Agreement, Garage Invoice does not warrant that every feature will be continuously available or error-free, that every external service or dataset will remain available, or that the Service will meet an undisclosed specialist requirement. You should communicate any essential requirement before purchase and obtain written confirmation where needed.
Terms, conditions or warranties implied by law are excluded only to the extent that they may lawfully and reasonably be excluded. Nothing in this Section excludes the express service standard above or makes correction the sole remedy where another remedy is preserved by this Agreement or law.
Garage Invoice is supplied for business use. By purchasing or using the Service, You represent that You are acting wholly or mainly for purposes connected with Your trade, business, craft or profession.
Nothing in these Terms removes rights that apply to You and cannot lawfully be excluded.
You acknowledge that AI Features are assistive tools and are not a substitute for professional judgement.
You are responsible for reviewing AI Output and for every invoice, quote, price, tax treatment, repair recommendation, communication, record or other action created or taken using that output.
Garage Invoice does not warrant that AI Output will be accurate, complete, unbiased, current, unique, non-infringing or suitable for Your intended use.
You acknowledge that regulatory approval, telephone-number availability, sender-name approval, carrier acceptance, routing and final message delivery depend partly upon Twilio, regulators, telecommunications carriers and other third parties outside Garage Invoice's direct control.
You remain responsible for the lawfulness of Your contact lists, Message Content, consent records, sending frequency, recipient selection and handling of opt-outs, complaints and replies.
You acknowledge that vehicle information, valuations, vehicle-history information and other third-party data may contain errors, omissions or delays and may change after it is retrieved.
Garage Invoice does not warrant that Third-Party Service data is complete, current or suitable as the sole basis for a purchase, sale, safety, repair, legal or financial decision.
8.1 Non-excludable liability. Nothing in this Agreement excludes or limits either party's liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.
8.2 Excluded categories of loss. Subject to Section 8.1 and only to the extent permitted by law, Garage Invoice will not be liable for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, business opportunity or goodwill, whether such commercial losses are direct or indirect. These exclusions do not prevent recovery of reasonable direct costs of restoring or reconstructing Customer Data to the extent caused by Garage Invoice's breach, subject to Section 8.3 and the duty to mitigate.
8.3 Liability cap. Subject to Section 8.1, Garage Invoice's total aggregate liability for all claims arising from events in any one Contract Year, whether in contract, tort (including negligence), misrepresentation, breach of statutory duty or otherwise, will not exceed the greater of £1,000 and the total Fees paid or payable to Garage Invoice under this Agreement during the twelve months immediately preceding the first event giving rise to a claim in that Contract Year. Related events arising from the same originating cause are treated as one event occurring when the first such event occurred. The cap applies collectively across claims and Users, not separately for each integration, invoice or cause of action.
8.4 Responsibility for contributing causes. Garage Invoice is not liable to the extent a loss was caused by Your breach, unlawful instructions, failure to apply reasonable account security, or unreasonable failure to verify important information or mitigate loss. Such conduct does not remove liability for loss independently caused by Garage Invoice's own breach. Each party must take reasonable steps to limit loss when it becomes aware of a relevant issue.
8.5 Third-party and output risks. Garage Invoice is not responsible for loss caused solely by an independent provider decision or failure outside its reasonable control, such as regulatory rejection, number unavailability, carrier filtering, payment-provider settlement decisions, or errors in underlying third-party information or AI Output that it did not cause and could not reasonably prevent in performing its obligations. This exclusion does not excuse Garage Invoice's own negligent selection or implementation, unauthorised instructions, failure to exercise the agreed care and skill, or responsibility for its subprocessors under Section 4.4.
8.6 Refunds and statutory rights. This Section does not reduce an express obligation to return an overpayment, release an unused reservation or make a refund required by this Agreement. It does not bind a data subject or regulator or restrict a right that cannot lawfully be limited. All exclusions and limitations apply only to the extent permitted by applicable law.
8.7 Separate customer obligations. The cap in Section 8.3 limits Garage Invoice's liability, not the Subscriber's Fees or its indemnity under Section 3.6. Any different liability allocation must be expressly agreed in writing.
You may cancel a recurring subscription at any time without a long-term notice period.
Cancellation normally prevents the next renewal and does not immediately terminate the remaining part of a subscription period that has already been paid for.
Refunds following cancellation are governed by Section 5.5 and any express termination or refund right elsewhere in this Agreement. The cancellation methods and renewal cut-off are set out in Section 5.3.
Garage Invoice may decide not to renew a subscription or discontinue a Service for convenience by giving at least thirty (30) days' written notice. Where a shorter period is reasonably necessary because of law, urgent security requirements or the unavoidable withdrawal of an essential provider service, Garage Invoice will give as much notice as reasonably practicable, explain the effect and consider a reasonable alternative.
If Garage Invoice ends a prepaid Service for convenience before the end of its paid period, or cannot provide a material paid function and does not offer a reasonably equivalent alternative, it will refund the unused proportion of Fees prepaid for the affected Service after it ends. It will also refund the unused purchased Credit balance to the extent no eligible Service remains available to use it. Promotional Credits and third-party or usage costs properly incurred are not converted into cash refunds merely by termination.
Where lawful and technically practicable, Garage Invoice will give You a reasonable opportunity to export Customer Data before a planned discontinuation. Processor data remains subject to Section 4.4.
Garage Invoice may suspend or terminate all or part of the Service if You:
a) materially breach these Terms and fail to remedy a remediable breach within fourteen (14) days after being notified;
b) commit a serious breach that cannot reasonably be remedied;
c) fail to pay Fees that remain materially overdue;
d) use the Service for fraud, spam, unlawful messaging, malicious activity or another unlawful purpose;
e) create a material security, regulatory or legal risk to Garage Invoice, its customers or providers;
f) repeatedly violate an applicable Third-Party Service or communications-provider policy; or
g) become subject to an insolvency event, but only to the extent suspension or termination on that ground is permitted by applicable law.
Where immediate action is reasonably necessary to protect the Service, another user, a provider or the public, Garage Invoice may suspend affected functionality without waiting for a remedy period.
For ordinary overdue subscription Fees, Garage Invoice will give written notice and a reasonable opportunity to pay before suspension. This does not require it to incur new unfunded usage or number-rental costs. Suspension must be proportionate to the risk or breach, and affected access will be restored within a reasonable time once the reason for suspension has been resolved.
All insolvency-related remedies, restrictions, demands for pre-insolvency payments and reliance on an earlier termination event are subject to applicable insolvency law, including sections 233A and 233B of the Insolvency Act 1986 where they apply. These Terms do not create a right to terminate or withhold supply where the law prevents it.
Termination does not affect rights, liabilities or charges properly accrued before termination, including charges subsequently confirmed for earlier authorised usage. It does not authorise new usage or renewals after the effective cancellation date.
You should use the available export functions and arrange any assistance needed before the Service ends. Garage Invoice will explain the available export process and any applicable access deadline. It does not promise indefinite interactive access or restoration after deletion. Where it terminates without a normal export opportunity, it will provide a reasonable alternative method of returning Customer Data where lawful and technically practicable.
Return and deletion of personal data processed on Your behalf are governed by Section 4.4, including Your choice between return and deletion. Unpaid Fees do not override those processor obligations. Any retention by Garage Invoice as an independent controller must be limited to the data and period justified for that separate lawful purpose; a general reference to security, audit or dispute resolution does not permit indefinite retention of Your entire customer database.
Data already transferred to an external provider may remain there under Your instructions, that provider's contract or its lawful retention duties. Disconnecting Garage Invoice is not an instruction to delete all records in the external account. You remain responsible for managing those accounts and for legally required records of Your own business.
Following suspension or termination, Garage Invoice may stop synchronisation, disable AI Features and messaging, cancel pending requests and end authorised background access as appropriate to the affected Service. Unused reservations will be released except to the extent properly applied to an authorised charge already incurred. Dedicated numbers will be handled under Sections 2.5 and 5.7.
An instruction already accepted by a provider may still complete, and a communication already delivered cannot be recalled. Disconnection does not automatically reverse calendar changes, accounting entries, payment transactions or customer messages. Your agreements and properly incurred charges with independently connected providers remain separate.
Credentials and retained Data will be handled under Section 4. A provider's legal retention obligation does not give Garage Invoice permission to retain additional copies indefinitely. You should revoke access directly with a provider where necessary and complete any separate number-porting or merchant-account arrangements before the relevant service ends.
Any provision which by its nature is intended to continue after termination, including provisions concerning accrued Fees, confidentiality, intellectual property, liability, Data, indemnities and governing law, will survive termination.
You may terminate the materially affected Service by written notice if Garage Invoice commits a material breach and, where it can be remedied, fails to remedy it within fourteen (14) days after receiving written notice describing the breach. A material breach that cannot reasonably be remedied may justify immediate termination.
In that event Garage Invoice will refund Fees prepaid for the affected Service for the period after termination and any unused purchased Credits that can no longer be used as a result. Accrued claims and any other remedies remain subject to Section 8. This right does not prevent You from using the ordinary cancellation process.
If You experience a technical problem, You should take reasonable steps to check Your internet connection, device, browser and relevant settings before reporting the issue.
Support is provided through Garage Invoice's email and ticket-based channels and online documentation. Telephone support, on-site support, guaranteed response times and support for third-party products are not included unless expressly agreed in writing.
Support requests may be submitted through the Garage Invoice Contact page.
Support may require relevant error details and authorised access to affected records. Do not send passwords, full payment-card data or unnecessary identity documents in a support request. Access will be limited to what is reasonably needed and remains subject to the confidentiality and connected-account restrictions in Section 4.
Garage Invoice may occasionally make the Service unavailable to perform maintenance, upgrades, security work or development.
Where reasonably practicable, Garage Invoice will seek to minimise disruption and may provide advance notice of significant planned maintenance.
If You believe another user or Third-Party Service is misusing Garage Invoice, You may report the matter through the Contact Us page.
Garage Invoice may investigate reports, request additional information, restrict access, preserve relevant records or take other reasonable action where appropriate.
Garage Invoice respects intellectual-property rights. If You believe that material hosted or made available through a Garage Invoice Service infringes Your copyright or other intellectual-property rights, You may submit a complaint through the Contact Us page.
A complaint should provide sufficient information for Garage Invoice to investigate, including:
a) Your name and contact details;
b) identification of the work or other right You claim is infringed;
c) identification and location of the material complained of, including a relevant URL where available;
d) an explanation of why You believe the use is unauthorised or unlawful; and
e) confirmation that the information supplied is accurate and that You are the rights holder or are authorised to act for the rights holder.
Garage Invoice may temporarily restrict or remove material while a complaint is investigated, may request further evidence and may provide relevant details of a complaint to the affected account holder where reasonably necessary to investigate or resolve the matter.
Garage Invoice may restore material where a complaint cannot reasonably be substantiated or where the relevant parties resolve the dispute.
The Agreement consists of these Terms, the accepted order or subscription details and any additional terms expressly agreed or incorporated before the relevant purchase or activation. It replaces prior agreements concerning the same subject matter without removing accrued rights. Descriptions expressly agreed for the purchased Service remain part of the Agreement.
In the event of conflict, mandatory law applies first; the data-processing provisions govern the relevant processing; a separately signed agreement expressly varying these Terms governs the identified variation; and the accepted order governs the purchased scope, price and billing period. Otherwise these Terms apply. A Privacy Policy explains processing but does not override contractual safeguards or create permission for otherwise unlawful processing.
Third-party terms apply to use of the relevant third-party service; they do not automatically replace Garage Invoice's obligations for its own Service. No statement in this Section excludes liability for fraud, fraudulent misrepresentation or another right that cannot lawfully be excluded.
A failure or delay by either party to exercise a right under these Terms does not waive that right. A waiver of one breach does not constitute a waiver of another breach.
Neither party is liable for a delay or failure to perform to the extent it is caused by an event genuinely outside its reasonable control that it could not reasonably avoid or overcome. Examples may include major telecommunications or power failures, natural disasters, war, civil disturbance or compulsory government action. A supplier outage is not automatically such an event if its consequences could reasonably have been prevented or mitigated in performing the affected party's obligations.
The affected party must notify the other within a reasonable time, take reasonable steps to reduce the disruption and resume performance as soon as practicable. This provision does not excuse Fees already properly due or applicable data-protection duties.
If a material paid Service cannot be provided for thirty (30) consecutive days because of such an event, either party may end the affected Service by written notice. Garage Invoice will refund Fees prepaid for the period after termination and purchased Credits that cannot be used because the eligible Service has ended, less properly incurred authorised charges.
You may not assign or transfer this Agreement without Garage Invoice's prior written consent.
Garage Invoice may assign or transfer this Agreement as part of a corporate restructuring, merger, acquisition, sale of business or transfer of the Service, provided that this does not materially reduce Your contractual rights.
Any assignment or transfer must also comply with Data Protection Law and applicable provider restrictions, including any requirement for explicit consent to transfer Google API data. Transfer of this Agreement is not, by itself, authority to transfer restricted data contrary to those requirements.
This Agreement is governed by the laws of England and Wales and, subject to any mandatory law that applies otherwise, the parties submit to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is held to be invalid or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it valid and enforceable where possible. The remaining provisions will continue in effect.
Notices must be in writing. You may notify Garage Invoice at info@garageinvoice.co.uk, through a supported account or ticket process for the relevant request, or by post to its registered office. Garage Invoice may notify You at the current billing or account email address and may also display a notice within the Service.
An email notice takes effect when delivered to the receiving email system, provided no delivery-failure notification is received. An account-control instruction takes effect when successfully recorded. An in-Service notification is not a substitute for an email notice expressly required by these Terms. Reasonable evidence of timely delivery may be used where a notice is disputed.
You must keep Your contact details current. If Garage Invoice becomes aware that a material notice has failed, it will take reasonable steps to use an alternative contact method available to it. This clause does not determine formal service of court proceedings.
Except where these Terms expressly state otherwise, a person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms.
Garage Invoice may make reasonable changes to these Terms to reflect changes to the Service, law, security requirements or third-party dependencies. For an existing subscription, a material adverse contractual change will normally take effect at renewal, following at least thirty (30) days' written notice by email explaining the change and effective date. You may cancel before that renewal rather than accept the change.
A change may take effect sooner where reasonably necessary to comply with law, address an urgent security or fraud risk, or respond to a provider requirement that cannot reasonably be deferred. Garage Invoice will give as much notice as practicable and explain the reason. A change will not retrospectively alter properly incurred Fees or remove an accrued claim.
If a change imposed during a prepaid period materially disadvantages You, or Garage Invoice materially reduces the core functionality purchased without a reasonably equivalent replacement, You may notify Garage Invoice within thirty (30) days after being informed and end the affected Service before the change takes effect or, where immediate action was necessary, within that notice period. Garage Invoice will refund the unused prepaid proportion from the effective termination date and unused purchased Credits that can no longer be used as a result, excluding properly incurred authorised third-party charges.
Minor improvements, bug fixes and changes that do not materially reduce the contracted Service may be introduced without a cancellation right beyond the ordinary cancellation provisions. A new paid optional feature requires Your purchase or other clear authorisation; continued use of the core subscription alone does not authorise an additional charge.
Posting revised wording on the Website alone does not retrospectively replace an existing agreement or supply consent required for a new processing purpose. Garage Invoice will retain an accessible version and effective-date record of the Terms applying to subscriptions. Changes to subscription prices remain subject to Section 3.2, and changes to subprocessors or connected-account data use remain subject to Section 4.