Last updated: 25 September 2026
This Refund Policy explains cancellation, refunds and billing corrections for Services supplied by Garage Invoice Ltd. It should be read with our Terms and Conditions, particularly Sections 4.4, 5, 9 and 12. It does not reduce an express refund right in those Terms, an applicable separately agreed right or a right that cannot lawfully be excluded.
Garage Invoice is supplied for business use. The initial subscription refund described below is an additional contractual benefit for business customers, not a statement that every purchase has a statutory cooling-off period. Any mandatory rights that apply to your purchase remain unaffected.
You may cancel your initial Garage Invoice software subscription for any reason and request a refund of the initial subscription Access Fee within fourteen (14) days of your first purchase. Please send your request to info@garageinvoice.co.uk.
The refund covers the initial eligible subscription amount actually paid, including any corresponding VAT charged. It does not include separately chargeable usage, add-ons or other services excluded below. Where an introductory price or discount applied, the refund is based on the amount you paid, not the normal price of the subscription.
We do not deduct a 10% transaction fee or another general administration charge from a refund due under this 14-day policy. Ordinary use of the software during the refund period does not, by itself, remove this entitlement or reduce the initial Access Fee refund.
This benefit applies only to the initial purchase of the eligible software subscription. The period does not restart on renewal, upgrade, downgrade, modification or purchase of an add-on. It does not create a new refund entitlement for each billing period.
Please make clear that you are requesting cancellation and a refund, rather than only stopping the next renewal. No particular wording is required. Include enough information to identify the account and payment, such as your account email, business name and invoice or transaction reference.
Unless your order states otherwise, subscriptions renew automatically at the end of the agreed billing period. You may cancel future renewal through the available account controls or by emailing info@garageinvoice.co.uk. We must receive the instruction before the renewal takes place to prevent that renewal.
A processing delay on our side will not make you liable for a renewal where we received a valid cancellation instruction in time. We will acknowledge your cancellation and confirm its effect.
Ordinary cancellation normally leaves access available until the end of the period already paid for and does not generate a partial refund for the unused part of that period. Where you exercise the initial 14-day refund right, the refunded subscription will end as part of processing that request; we will confirm the closure arrangements so that you can address any necessary data export.
Not using the Service, ceasing to trade, uninstalling an application, disconnecting an integration or cancelling a payment mandate does not, by itself, cancel your subscription. Any separately purchased add-on, dedicated messaging number or third-party account must also be addressed under its applicable cancellation arrangements.
These cancellation rules do not remove the additional refund rights in Section 7 below.
Except where an express contractual refund right, billing correction or applicable law requires otherwise, the following are not refundable once properly incurred or supplied:
A charge must have been authorised and calculated on the applicable disclosed basis. Calling a fee “non-refundable” does not permit us to retain a duplicate payment, an incorrectly calculated charge or a payment which we are required to return under the Terms or applicable law.
A refund of the software subscription does not automatically refund separately purchased services. Equally, this exclusion does not remove a remedy for our material breach or non-performance.
Usage is charged on the basis displayed for the relevant feature. AI processing may remain chargeable where processing occurred but the output is incomplete, refused by a provider or unsuitable for your needs. An SMS accepted for chargeable processing may remain chargeable even if final delivery fails. A completed lookup is not automatically refundable because the result differs from what you expected.
We will investigate a suspected failed operation, duplicate charge or incorrect calculation. An operation rejected before any chargeable event is not automatically treated as a completed charge. We will correct genuine billing errors, and charges must relate to processing actually incurred under the disclosed billing basis.
Where you connect your own AI, email, SMS or other provider account, that provider may charge you directly. Its charges and refund process are separate. Disconnecting it from Garage Invoice does not automatically cancel the provider account or stop its charges.
For managed two-way messaging, an amount reserved against your balance during an activation request is not a completed number-rental charge. The first rental charge is taken only after a number has been successfully acquired and configured for the requested service.
If an application is rejected, cancelled or fails before the relevant chargeable work is incurred, we will release the corresponding unused reservation without undue delay. Any separate regulatory or provisioning charge applies only where its amount and charging event were clearly disclosed and accepted before it was incurred.
Releasing a reservation restores the amount to the balance from which it was reserved; it does not, by itself, create a cash refund of a credit top-up.
Number rental renews separately from the core software subscription and may require advance funding before the provider's renewal date. The applicable amount, rental period and funding deadline are disclosed with the service. Advance collection does not create an additional overlapping rental period.
To stop further rental, use the applicable number-cancellation controls or contact us before the disclosed renewal deadline. Disabling outgoing messages or not using the number does not necessarily stop rental or incoming-message charges while it remains active.
Properly incurred rental and usage charges are not refundable merely because the number was unused or later cancelled. Unused reservations must nevertheless be released, and any prepaid amount for a period that is not supplied remains subject to the express refund rights and billing-correction rules in the Terms. Charges confirmed after cancellation may relate to earlier authorised usage, but the same usage will not be charged twice.
Purchased Credits are normally non-refundable on customer cancellation and are available for eligible Garage Invoice Services. They are subject to any eligibility or expiry conditions disclosed before purchase. Promotional or complimentary Credits have no cash-refund value.
These rules do not prevent the refund of purchased Credits where the Terms expressly require it, including specified cases where the eligible Service ends and the Credits can no longer be used. They also do not prevent billing corrections or refunds required by law.
An accidental overpayment, duplicate payment or incorrect charge is not automatically converted into non-refundable account credit. We will investigate and return the amount properly due to you, or apply it as account credit where you agree. An intentional, authorised credit top-up is different from an accidental overpayment.
Please report a suspected error promptly with the relevant account and transaction details. The initial 14-day subscription refund period is not a deadline that validates an otherwise incorrect charge.
The normal exclusions above are subject to the following express rights, where their conditions are met:
Where those provisions require it, we will also refund unused purchased Credits that can no longer be used because the affected eligible Service has ended. The precise scope, conditions and permitted treatment of properly incurred authorised costs remain those set out in the Terms.
The 98% annual availability figure in Section 2.3 is a target for the core paid software, subject to the exclusions stated there. It is not an automatic service-credit or refund scheme. This does not remove our reasonable-care-and-skill obligations or the remedies preserved by the Terms and applicable law.
Suspension or termination arising from your breach does not, by itself, create a refund entitlement. You remain responsible for properly incurred authorised charges. However, it does not automatically extinguish an existing express refund right, a right to correct a billing error or a right that cannot lawfully be excluded.
We may investigate suspected fraud or abuse and take the action permitted by the Terms and law. We will not use a general discretion or a claim that the software was used to override a valid initial 14-day subscription refund.
Any exceptional goodwill refund outside your contractual or legal entitlements is discretionary. That discretion does not apply to refunds which the Terms or law require us to make.
Send requests to info@garageinvoice.co.uk. Please do not include passwords, full card numbers, bank-login details or unnecessary identity documents. We may make proportionate checks to verify the account, payment and your authority.
For an eligible initial 14-day subscription refund, we will process the refund within fourteen (14) days of receiving your cancellation and refund request. We will request any necessary verification promptly; a timely request does not become out of time merely because we need to clarify it.
Other refunds will be processed without undue delay once the entitlement and amount have been established, and within any deadline required by the applicable agreement or law. We will explain a genuine obstacle, such as an unresolved payment reversal or inability to verify the correct payee, rather than making an indefinite promise to process later.
Refunds are normally returned through the original payment method and in the original transaction currency. Where that method is unavailable, we will agree a secure alternative and verify the recipient. Your bank or provider may take additional time to show the refund after we submit it.
Independent bank charges or currency conversion may affect the amount appearing in a different currency. We do not deduct our own general transaction fee from a refund due under Section 1. Any rights concerning third-party charges that cannot lawfully be excluded remain unaffected.
We may issue a corresponding credit note and VAT adjustment. A payment already returned through a refund, reversal or chargeback will not be refunded twice. A chargeback does not prevent us investigating a genuine billing dispute.
Before the affected Service ends, arrange any necessary exports, website or mailbox migration and domain-transfer assistance. We will explain the available process and any applicable access deadline. Return and deletion of personal data processed on your behalf remain governed by Section 4.4 of the Terms and our Privacy Policy.
Cancellation does not automatically delete every domain, external mailbox, calendar, accounting record or merchant account associated with your business. Domain names and transfers are subject to the relevant registrant, registry and registrar arrangements. Website and email services supplied by us end according to the scope of the cancelled service and the agreed closure arrangements.
Disconnecting an integration does not recall messages, reverse payments or remove copies already held by recipients or external providers. Those services and any independent charges must be managed separately.
For cancellation, billing queries or refund requests, contact Garage Invoice Ltd at info@garageinvoice.co.uk. Support is provided through our email and ticket-based channels as described in the Terms.
We may update this Policy to reflect changes to the Services or applicable requirements. Updates do not retrospectively remove an accrued refund right or replace the variation and notice requirements in your applicable agreement.