Add Live Chat to Your Website

1. Click Settings, open Comms and click Chat. Make sure chat is on (see Activate Chat for Staff and Customers).
2. On the General tab, under Website Chat, set Enable Website Chat to Yes. Choose whether to Use AI Assistant and whether to use it only outside business hours.
3. Click the Website Chat tab and choose how the chat bubble looks and works:
   
   • Colours, button icon, position and size.
   • Widget Header Display, Agent Avatar URL and the welcome message.
   • Lead Capture, Allow Escalation to Human, Enable CSAT Rating and Allow visitors to upload files.
   • Message Limit and Auto-close Timeout.
4. Scroll down to Embed Chat. Click Copy Code and paste the code into your website just before the closing </body> tag.
   
5. Under Allowed Domains, type your website address (for example example.com or *.example.com) and click Add. With no domains added, the widget works on any website.
6. Click Save Settings.

Answer website visitors

1. Click Comms in the sidebar, then Chat, and click the Visitors tab.
2. Click a conversation to open it and reply. Use the filters to sort conversations and to show unread, open, escalated or resolved chats, or chats with a tag.
   

AI assistant

The AI Settings tab sets the Chatbot Name, which AI Assistant answers, the System Prompt and reply length. On Training Data you can add question-and-answer pairs. You need a connected AI assistant to use it.