Manage Workshop Departments

1. Click Settings at the bottom of the sidebar, under Administration. In the panel on the left, open Customers and click Customer Tickets. Click the Departments tab.
   
2. Click New Department. Enter the Department Name and tick Hide from customer? if customers shouldn’t choose it.
3. To turn emails into tickets, fill in the Email-to-ticket mailbox details (Department Email, IMAP Username, Host, Password, Encryption, Folder) and click Test IMAP Connection.
   
4. Click Save Department.
5. To change or remove a department, click ⋮ on its card and choose Edit department or Delete.
   

Tip: for the form fields, notifications, attachments and the public support form, see Support Ticket Settings and Public Support Form.