Manage Support Ticket Statuses

1. Click Settings at the bottom of the sidebar, under Administration. In the panel on the left, open Customers and click Customer Tickets. Click the Ticket Statuses tab.
   
2. Click New Ticket Status. Enter the Ticket Status Name, pick a colour and set the Status Order, then click Save Ticket Status.
   
3. The five default statuses are marked Default status. To change or remove a status you added, click ⋮ on its card and choose Edit ticket status or Delete.

Tip: for the form fields, notifications, attachments and the public support form, see Support Ticket Settings and Public Support Form.