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Review Unconfirmed Appointments

< 1 min read

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  1. Click Appointments in the sidebar and click Unconfirmed Appointments. The number shows how many bookings are waiting.
    Unconfirmed Appointments Button On The Appointments Page
  2. In Review Unconfirmed Appointments, the list on the left (Waiting for Review) shows each booking with the customer, vehicle, requested time and any additional work requested. Click a booking to select it. Use Call or Email to contact the customer.
    Review Unconfirmed Appointments Window With The Waiting List And Provider Calendar
  3. The calendar shows the day by provider with the selected booking highlighted. Drag it to another provider, day or time if needed. Turn on Override Scheduling to place it in a slot that is normally unavailable.
  4. Click one of the buttons at the bottom:
    • Confirm Placement & Notify: confirms this booking and notifies the customer.
    • Save Without Confirming: keeps your changes but leaves it unconfirmed.
    • Confirm All: confirms every booking in the list.

Note: confirming sends the customer and staff notifications in the background, so you can carry on reviewing.

Related: Change Appointment Status · Booking Forms

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