Troubleshooting
4 docs
I cannot log into webmail
Last Updated: 7 April 2024Work out why you cannot log into webmail, starting with using the correct webmail address for your domain.
I am getting a bounceback message/error
Last Updated: 10 March 2024Understand bounceback messages and what they tell you when an email you sent fails to be delivered.
I cannot send email
Last Updated: 7 April 2024Troubleshoot problems sending email from webmail and see what to tell the Support Team if it persists.
I cannot receive email
Last Updated: 12 April 2024Troubleshoot webmail that is not receiving messages, starting with sending yourself a test email.