Troubleshooting
Guide: Troubleshooting
Last Updated: 10 November 2026Start here: quick fixes for login problems, pages not loading, error codes, emails and VRM lookups.
I can’t login to my GI app
Last Updated: 10 November 2026What to check when you can’t sign in to Garage Invoice: the right address, your password, a locked account and browser problems.
My GI app is not loading
Last Updated: 10 November 2026Steps to try when the app, or part of it, doesn’t load or looks wrong.
How do I clear my web browser’s cache?
Last Updated: 10 November 2026Clear your browser’s cache and cookies in Chrome, Edge, Firefox and Safari.
Error 500 (Internal Server Error)
Last Updated: 10 November 2026What a 500 error means and how to fix it.
Error Subscription On-hold
Last Updated: 10 November 2026Why your Garage Invoice subscription is on hold and how to make it active again.
How to Update My Subscription Payment Details
Last Updated: 10 November 2026Pay a pending order and choose an automatic payment method for your Garage Invoice subscription renewals.
Error when sending emails
Last Updated: 10 November 2026Check how Garage Invoice sends email, excluded addresses and email templates when emails fail or don’t arrive.
VRM Lookups Not Working | Car Reg Plate Checks Not Working
Last Updated: 10 November 2026Check your VRM Lookup mode, your balance and the lookup country when registration lookups don’t work.