Support
6 docs
Support Tickets Overview
Last Updated: 10 November 2026Where to find support tickets, what the ticket statuses mean, and how to search, filter and see ticket stats.
Create Customer Support Ticket
Last Updated: 10 November 2026Open a support ticket for a customer, for a vehicle, or for someone who isn’t a customer yet.
Reply to Customer Support Ticket
Last Updated: 10 November 2026Reply to a customer, change the ticket status and add private notes only staff can see.
Manage a Support Ticket (Edit, Merge, Reminders, Tasks)
Last Updated: 10 November 2026Change a ticket’s details, merge tickets, set reminders, add tasks and use the More menu.
Delete Customer Support Ticket
Last Updated: 10 November 2026Permanently delete a support ticket and its conversation.
Support Ticket Settings and Public Support Form
Last Updated: 10 November 2026Set up departments, statuses, priorities, predefined replies, notifications and the public support form for your website.