Error 401 (Unauthorized)

If you receive an Error 401 (Unauthorized) message, it means you’re trying to access a page that you must first log in with a valid user ID and password to view.

To resolve a 401 error message:

1. Check that the URL you are trying to access is correct, then re-enter it in your address bar and press Enter.
2. Try to log in to your websites’ dashboard from My Account page.
   Select the required site (click on site’s image), and click Edit Site button.
3. Use another supported browser. If the error only occurs in one browser, clear your browser’s cache.

Note: Still receiving the error after refreshing?
Wait a few minutes and try again. This issue is usually temporary and solved in a matter of minutes.

Should you find yourself unable to view or edit your website, please use this form to reach out to us. Our support team will provide you with a prompt answer.