Troubleshooting
I cannot send email
I cannot send email using Webmail
The issue may be temporary. Please wait 10 minutes and try again.
Should you continue to experience difficulties, feel free to send a message to our Support Team along with the following information:
- Email address that is not working
- Explanation of the error and when it occurs
- Screenshot of the error and information about when it occurs. You can read about how to take a screenshot here
- Details of your operating system and browser: open the website supportdetails.net in your browser and copy the data shown
I cannot send email using email client/app
If you are unable to send email, but can receive, you should first verify that you have your email client configured properly.
Below are the SMTP SSL settings that should be used:
| Username: | your full email address (e.g. info@mycargarage.co.uk) |
| Password: | Use the email account’s password. |
| Incoming Server: | mail.yourdomain (e.g. mail.mycargarage.co.uk)
|
| Outgoing Server: | mail.yourdomain (e.g. mail.mycargarage.co.uk)
|
IMAP and SMTP require authentication. | |
You can access those details from your Webmail account:
Should you continue to experience difficulties, feel free to send a message to our Support Team along with the following information:
- Email address that is not working
- Explanation of the error and when it occurs
- Screenshot of the error and information about when it occurs. You can read about how to take a screenshot here
- Details of your operating system and browser: open the website supportdetails.net in your browser and copy the data shown