Troubleshooting

SSL Certificate Error | Security Certificate Error

Estimated reading: 1 minute 100 views

An SSL certificate error occurs when a web browser can’t verify the SSL certificate installed on a site. Rather than connect users to your website, the browser will display an error message, warning users that the site may be insecure.

To resolve a SSL Certificate error message:

  1. Reload the page by pressing Ctrl + F5 (or Cmd + R on a Mac).
  2. Check that the URL you are trying to access is correct, then re-enter it in your address bar and press Enter.
  3. If you’re trying to access a page other than your homepage, go to the homepage URL (e.g., www.mycargarage.co.uk).
  4. Use another supported browser. If the error only occurs in one browser, clear your browser’s cache.

Note: Still receiving the error after refreshing?
Wait a few minutes and try again. This issue is usually temporary and solved in a matter of minutes.

Should you find yourself unable to view or edit your website, please use this form to reach out to us. Our support team will provide you with a prompt answer.

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