Troubleshooting

Error 500 (Internal Server Error)

Estimated reading: 1 minute 122 views

A 500 Internal Server Error is a general HTTP status code that means something has gone wrong with the server, but the server could not be more specific as to what’s wrong.

To resolve a 500 error message:

  1. Reload the page by pressing Ctrl + F5 (or Cmd + R on a Mac).
  2. Check that the URL you are trying to access is correct, then re-enter it in your address bar and press Enter.
  3. Use another supported browser. If the error only occurs in one browser, clear your browser’s cache.

Note: Still receiving the error after refreshing?
Wait a few minutes and try again. This issue is usually temporary and solved in a matter of minutes.

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