I cannot receive email
Troubleshoot Webmail
If you’re stuck and not sure why your webmail isn’t working like it should, try out these ideas to isolate a possible solution.
- If you send yourself an email, and it does not arrive in your webmail account, be sure that you are logging into webmail using your full email address as the username.
- If you have SpamAssassin enabled on your account, the emails that you are missing may have been identified as spam by SpamAssassin and either deleted or moved to a spam folder. If you see a spam folder, please check it first. If you are receiving some but not all of your email, this is most likely the culprit.
Please see this guide to adjust your Spam threshold: How to set up Spam Filters
Should you continue to experience difficulties, feel free to send a message to our Support Team along with the following information:
- Email address that is not working
- Explanation of the error and when it occurs
- Screenshot of the error and information about when it occurs. You can read about how to take a screenshot here
- Details of your operating system and browser: open the website http://supportdetails.net in your browser and copy the data shown
Troubleshoot Email Client/App
- If you are receiving an error, it is best to review your email account’s basic configuration in your email client.
You can access configuration details from your Webmail account:
- Please ensure that you are using your full email address as your username.
- Please ensure you are using the correct password.
- Please ensure that IMAP, SMTP Authentication option in your client email/app is on.
- Please ensure that you do not have an option enabled that is similar to, “Log on using Secure Password Authentication (SPA)”
Should you continue to experience difficulties, feel free to send a message to our Support Team along with the following information:
- Email address that is not working
- Explanation of the error and when it occurs
- Screenshot of the error and information about when it occurs. You can read about how to take a screenshot here
- Details of your operating system and browser: open the website http://supportdetails.net in your browser and copy the data shown